Refund policy

OUR RETURN POLICY

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Centre in accordance with the following Return Policy:

  •  Items must be sent back within 10 business days of the delivery date.
  • All items requested for return / exchange must not be used or damaged. Items are expected to be in the exact same condition as when you received it, and is in the original box and/or packaging with all tags, if any. 
  • You can choose between a refund in store credit or a refund to your original payment method.
  • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Centre.
  • We do not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

 

*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*

 

Additional notes: The return processing time-frame does not include the time needed for your return package to deliver to our facility. Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Elefunny will not issue store credit for your returns.

 Please contact us using the contact form to initiate a return! :)


Defects:

  • If you received a defective item, please notify us within 7 days of receipt via email. 

  • Please explain nature of defect and include photos or video, otherwise no cover will be claimable.